Part 1: Website Terms of Use

By accessing or using the website www.sundirectenergy.com.au (the “Site”), operated by Sun Direct Energy (“we,” “us,” or “our”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our Site.

1. Website Content & Intellectual Property

• All content on this Site—including text, images, logo designs, graphics, and layout—is owned by or licensed to Sun Direct Energy and is protected by Australian intellectual property laws.
• You may access and view content for personal, non-commercial use only. You must not reproduce, modify, distribute, or commercially exploit any content without prior written permission.

2. User Submissions & Contact Forms

• When submitting inquiries, quotes, or contact requests on our Site, you warrant that all information provided (including name, phone number, and supply address) is accurate and up to date.
• Information submitted through our forms is managed in accordance with our [Privacy Policy].

Part 2: Product & Service Terms

3. Quotes and Estimates

• Non-Binding Quotes: Quotations provided online or over the telephone prior to a physical site assessment are indicative estimates only. Final pricing is subject to on-site technical inspection, switchboard assessment, roof layout verification, and grid connection approvals.
• Validity Period: Unless specified otherwise, written quotes remain valid for 30 days from the date of issue.

4. Government Rebates & Subsidies

• Program Approvals: Sun Direct Energy assists customers in accessing Victorian Government energy schemes, including the Victorian Energy Upgrades (VEU) program and Solar Victoria rebates.
• Eligibility Disclaimer: Government rebate eligibility criteria are determined by relevant state authorities and program regulators. While we assist with the application process, final approval remains strictly with the governing bodies.
• Scheme Changes: Rebate values, program eligibility rules, and availability are subject to change by government authorities without prior notice.

5. Installation & Supply

• All installations (solar panels, battery systems, heat pumps, air conditioning, and LED lighting upgrades) are performed by licensed, accredited installers in compliance with Australian Standards (AS/NZS) and local grid distributor requirements.
• Installation dates offered during initial inquiries are target dates and may be subject to change due to weather conditions, grid approval delays, or product availability.

Part 3: Website Disclaimer

6. General Information Only

The material on this website is provided for general informational purposes only. While we endeavor to keep product specifications, pricing details, and rebate information accurate and up to date:

• We make no warranties, expressed or implied, regarding the completeness, accuracy, or reliability of the information on this Site.
• Savings estimates, system performance projections, and payback periods depend on individual household energy consumption, solar exposure, weather patterns, and tariff structures. They are indicative calculations and not guaranteed financial outcomes.

7. Limitation of Liability

To the maximum extent permitted by law, including the Australian Consumer Law (ACL):

• Sun Direct Energy shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of this Site or reliance on information contained herein.
• Nothing in these Terms excludes or limits any rights or guarantees you have under the Competition and Consumer Act 2010 (Cth) that cannot be excluded by law.

8. External Links

This Site may contain links to external third-party websites (e.g., government regulatory portals, partner organisations). Sun Direct Energy does not control, endorse, or accept responsibility for the content, privacy policies, or practices of third-party sites.

Part 4: Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

Contact Us

For questions regarding these Terms & Conditions or our services, please contact us:

• Company Name: Sun Direct Energy
• Head Office: 14 Arrow Court, Pakenham VIC 3810, Australia
• Phone: (03) 8900 5386
• Email: Info@sundirectenergy.com.au
• Website: www.sundirectenergy.com.a