Privacy Policy
Sun Direct Energy (“we”, “us”, or “our”) is committed to protecting your
privacy and managing your personal information in accordance with the
Australian Privacy Principles (APPs) contained in the
Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store, and protect
your personal information when you visit our website
www.sundirectenergy.com.au, fill out our online inquiry forms,
request quotes, or interact with our energy-efficient services and rebate
assistance programs.
1. Information We Collect
We only collect personal information that is reasonably necessary to provide our products, services, quote estimations, and government rebate assistance programs (including the Victorian Energy Upgrades / VEU scheme and Solar Victoria rebates). The types of personal information we collect include:- Contact Information: Your full name, email address, contact phone number, and postal code.
- Property Information: Your supply address, whether the property is a home or business, existing lighting/heating configurations, and system specifications.
- Transaction & Quote Information: Details regarding the products or services you inquire about (Solar, Heat Pumps, Air Conditioning, Commercial Lighting).
- Technical & Analytics Data: IP address, browser type, device information, and pages visited on our website gathered automatically via standard log files and cookies.
2. How We Collect Personal Information
We collect personal information directly from you when you:- Fill out our online quote/contact forms on www.sundirectenergy.com.au.
- Call us, email us, or communicate with our staff.
- Request assistance with Victorian Government rebate and discount programs.
- Interact with us via social media or online reviews.
3. Purpose of Collection and Use
We collect, hold, use, and disclose your personal information for the following purposes:- To assess your property eligibility for solar, air conditioning, heat pump, or lighting upgrades.
- To assist you with government scheme rebates (e.g., Victorian Energy Upgrades, Solar Victoria).
- To process your requests, arrange site inspections, provide tailored quotes, and complete system installations.
- To respond to your questions, inquiries, and customer service requests.
- Direct Marketing & Communications: With your consent (such as checking our marketing box on our forms), to send you communications regarding our energy-efficient products, services, and eligible government schemes for up to 24 months. You may opt out of these communications at any time.
4. Marketing Communications and Opt-Out
If you consent to receive marketing communications, we may contact you via email, SMS, or phone regarding products and services (including air conditioners, hot water heat pumps, lighting, weather seals, and energy monitors). Your right to opt out: You have the right to unsubscribe from direct marketing at any time. You can do this by:- Clicking the “Unsubscribe” link in any promotional email we send.
- Replying “STOP” to any marketing SMS.
- Contacting us directly at Info@sundirectenergy.com.au with your request.
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. However, we may disclose your information to trusted third parties in order to deliver our services, including:- Government Bodies & Scheme Administrators: Relevant Victorian government authorities (e.g., Essential Services Commission, Solar Victoria) necessary to process your eligible rebates or certificates.
- Installers & Subcontractors: Qualified electricians, plumbers, and technicians assigned to install or service your systems.
- IT & Service Providers: Web hosting providers, CRM software vendors, and analytics services operating on our behalf.
- Legal Requirements: Courts, law enforcement, or regulatory agencies if required or authorised by Australian law.
6. Storage and Security of Personal Information
We store your personal information in secure electronic database systems and protected cloud platforms. We take all reasonable physical, administrative, and technical measures to protect your information against unauthorized access, loss, misuse, modification, or disclosure. When your personal information is no longer needed for any purpose for which it was collected, and we are not legally required to keep it, we take reasonable steps to destroy or permanently de-identify it.7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve site navigation, analyze website traffic, and optimize user experience. You can configure your browser to reject cookies or prompt you before accepting cookies. Please note that disabling cookies may affect some functions of our website.8. Accessing and Correcting Your Information
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, or incomplete. To submit an access or correction request, please contact our Privacy Officer at Info@sundirectenergy.com.au. We will respond to your request within a reasonable period (typically 30 days).9. Complaints and Contact Information
If you have questions about this policy, concerns regarding how your information has been handled, or wish to make a complaint regarding a breach of the Australian Privacy Principles, please reach out to us: Sun Direct Energy Attention: Privacy Manager Head Office: 14 Arrow Court, Pakenham VIC 3810 Phone: (03) 8900 5386 Email: Info@sundirectenergy.com.au If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):- Web: www.oaic.gov.au
- Phone: 1300 363 992